Managed Security Services
Telephone Support
This service resolves security issues quickly and efficiently 24x7. It is delivered through our dedicated 'first-line' consultants and our technology partners 'Follow the Sun' technical assistance centres.
We are fully-accredited as offering 'best in class' support services, which means we provide:
- direct client support services
- 24x7 technical support with a 30-min response time for severity 1 issues, within four hours for all others
- accredited on-site support within 48 hrs if required
- direct resolution of at least 75% of all support requests
- bug fixes, service packs and upgrades
- maintenance of support performance metrics
- participation in technology partner quality assurance and customer satisfaction reviews
"Thanks to our investment in training and accreditation we offer the highest level of certified Check Point Software Technologies support. Our consultants are the primary point of contact for all our clients."
Peter Martin, Managing Director